Under what circumstances and at what time repayment is possible?
Refund is possible under the following circumstances:
a. Order is cancelled upon request.
To cancel the order, please call
The amount of refund associated with an order cancellation is as follows
When credit card has not been charged and cakes/flowers/gifts have not been ordered from our supplier.
When credit card has been charged and cakes/flowers/gifts have not been ordered from our supplier.
After cakes/flowers/gifts have been ordered from our supplier.
After the cakes/flowers/gifts leaves our shop/office.
b. Recipient not satisfied with the flowers/gifts delivered.
If the recipient is not satisfied with the flowers/gifts delivered due to un-fresh flowers or dissatisfied due to quality, the customer who ordered the Flowers/Gifts will be given 100% refund, subject to the other points of our terms & condition and provided that
»The recipient rejects the Cakes/Flowers/Gifts and returns the same directly at the address confirmed on the Delivery Order in intact condition
»Customer writes to us a mail regarding the cause of dissatisfaction. Please mention the Transaction ID, the sender and the recipient's name in the Email Form. This feedback will be required for developing our customer service.
c.Unavailability of cake/flower/gift types or colors
The website reserves the right to replace the products with another product of the same or higher value, if the ordered flower/gift types or colors are not available (e.g. due to shortage in supply) at that particular moment. No refund request will be accepted for this reason.
d. Destination of delivery is beyond our coverage
In case any area is out of Delhi or in case any area in Delhi is not reachable for any reason-it is beyond our control.
How do you carry out the process of refund?
Refund will be carried out within three days if any of the abovementioned criteria is met. Once the refund has been successfully processed, you will get a money back notice through email. For safety reason one must maintain this money back notice for checking against your monthly credit card bill.